Barclays scales Claude to upgrade operations and improve client experience
Summary
UK-based Barclays Bank is expanding its collaboration with Anthropic and rolling out Claude enterprise-wide to accelerate software development and enhance operational efficiency.
Key Points
- Barclays plans to expand the adoption of Claude Code to 50% of its developers by the end of 2026 and to the vast majority of its software engineers by 2027.
- The internal search assistant introduced in 2025 is utilized by over 16,000 employees and has handled more than 1,000,000 queries, helping support over 20 million UK retail banking customers.
- In the Global Markets division, approximately 120,000 email inquiries are classified and routed daily using Claude models, reducing manual processing and improving operational efficiency.
Notable Quotes & Details
Notable Data / Quotes
- Expected adoption of Claude Code by 50% of developers by the end of 2026, and by the vast majority of software engineers by 2027
- Colleague Knowledge Assistant: Adopted by over 16,000 employees, processed over 1,000,000 searches
- Supporting over 20,000,000 UK retail customers
- Global Markets division: Processes approximately 120,000 emails daily
- Anne Marie Darling: "Expanding the use of Claude across Barclays is about more than adopting AI. It is about transforming how work gets done..."
- Craig Bright: "We're moving towards AI as an increasingly agentic capability embedded within how we build, test, secure, and operate technology."
Intended Audience
Financial and enterprise AI adoption stakeholders, software developers, IT business leaders